Home > Order FAQ

Look for answers to questions about registration, payment method, invoice, refund policy, and other order information.

1. Is my order secure?
A: The payment platform (Swreg), we cooperate with, is the world's largest and most reliable software payment platform and the most secure payment service provider. All your privacy is 100% guaranteed. More details, please visit: http://www.swreg.org/
2. What payment method do you accept?
A: We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and more. We also accept PayPal, Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice, etc. It’s highly suggested to use credit-card online payment if you wish to receive the keycode after payment immediately.
3. What currency do you support?
A: We support many currencies, such as Euro, US dollar, British pound and Australian dollar and more. You can select the currency you need in the currency drop-down box during placing order.
4. What’s “Extended Download Service”?
A: The Extended Download Service is an optional service offered by the payment processor (SWREG) with additional cost. Once you purchase this service, you’ll be entitled to 2 year of re-download service for the version of the product you purchased. It means the service provider will keep backup copy of the current version of the product you purchased, and allows you to download it from the link given to you at any time.
If you don’t want to order this service, please remove it by clicking the remove button in front of product of it in the shopping list.
5. How can I know if my order is processed successfully or not?
A: Generally speaking, once the order is processed successfully, you will receive the keycode in the confirmation e-mail from the payment platform: SWREG. Please check both inbox and the spam folder to see if the auto-generated email is marked as spam.
If you have not received the registration e-mail after 12 hours after valid order, please contact us with your order number.
6. Can I cancel the order after placing it?
A: We are sorry that your order can not be canceled. Due to the orders are processed and fulfilled automatically, so it cannot be canceled once an order is processed. If you would like to request a refund, please see our Refund Policy.
7. Can I get an invoice?
A: We provide an electronic invoice for every purchase. After your order is validated, the payment platform will send you a confirmation mail. You can click the link of the invoice in the e-mail and print it by yourself.
If you lost the confirmation e-mail, please contact the payment platform directly.
SWREG: http://www.swreg.org/contact.htm
8. I haven’t received backup CD?
A: CDs are delivered by our payment platform. You need to wait for 1-4 weeks before it finally arrives. If you have not received your CD, please contact:
SWREG: https://www.cardquery.com/app/support/customer/order/search/not_received_cd
9. How long to receive the keycode? What if I haven’t received my keycode after payment?
A: Generally speaking, the payment processor (SWREG) will send the keycode contained in the confirmation email to you within 24 hours once your order is validated.
If you don't receive the email, please check your spam. You can also tell us your order ID and the program you purchase by email, and we'll resend a keycode to you.
10. Can I get the keycode again if I lost it?
A: Of course, please contact us with your order number and the software you purchased. We’ll send a keycode to you after check.
11. What’s your refund policy?
A: All products on our website can be evaluated through trial versions. Please try the trial version before purchase to make sure that our products are compatible with your system and stratify your requirements. Please feel free to contact us if you have any problems in using our product.

We can refund your money under the following circumstance.
1. You ordered a wrong product, and then purchased the right product from us. We can refund you for the wrong product.
2. Our products didn’t work for you, and our technical support team failed to provide effective solutions for you within 30 days.

We generally do not refund under these circumstances:
1. You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
2. You changed your mind after placing an order.
3. You requested for refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
4. You failed to receive the keycode for the product, and didn't try to contact us.

By placing an order for our products, you indicate that you have read this refund policy and you agree with and fully accept the terms of this refund policy. Please email us if you have any questions regarding our refund policy.
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